We are LM GESS.
What we do.

In fact, GESS stands for Global Events & Support Solutions. Our Global Events are curated with precision in inspiring event management and are streamlined through automated processes. From seamless adoption strategies to fostering enthusiastic usage, we clear the path for effortless optimization and utilization of modern tools through our Support Solutions.

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Global Events – unique events for unique customers

Are you struggling with making your event an outstanding highlight? Did everything work out well but the event has not revealed its full potential? Just imagine somebody supports you, who has great knowledge of inspiring events so people will come back to you even a few months later saying: “Still thinking about your product launch- what a fantastic delivery!” Let’s work on this together and consolidate an elaborated event management concept with digital automation to make your events unique.

Discover our inspiring event management offerings:
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Event Concepts

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Event Support

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Event Logistics

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Process Automation

Support Solutions – Always in action for our customers

We all have gone through this scenario: a new product was launched but you are not 100% confident with the daily use of it. What you need is a dedicated support and a centralized go-to place where you can onboard and train yourself, ask questions and get proactive answers. Our mission is centered around the end user so that adoption and usage do get the right attention.

Discover our support offerings during your digitization:
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Support for end users

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Digital floorwalking

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Learning paths

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Digital office hours

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Community support

“Many of our customers were impressed by the varied options that automation and support processes offer. During our collaboration we were able to incorporate our IT, event and change management knowledge to showcase how productivity and employee motivation can be increased sustainably”

Antje Henneke
Division Manager, Executive Vice President

“Our team uses the latest technology and is driven by curiosity. Every team member can bring in their own personal experience to build a comprehensive portfolio for outstanding results”

Kira Kaiser
Vice Division Manager 

“Customer satisfaction is our main priority. We work in close collaboration with our customers to understand their needs and objectives to make every event unique and memorable”

Christin Beckschulte
Vice Division Manager (Customer)

“End users are at the center of a customer’s digital journey. They need to adapt and use new technology the best way possible and this is where our support solutions come into play.”

Pascal Nikolay
Service Director

Our team makes the difference

Our customers benefit from a perfect team skillset: we are flexible, creative, passionate with a clear problem-solving mindset and have many years of experience in change management.

We pride ourselves on crafting exceptional in-person events and online webinars tailored to our customers specific needs. Our approach begins with listening – understanding your preferences, goals and vision to curate events that perfectly align with your aspirations.

What sets us apart is our diverse team proficient in multiple languages, dedicated to ensuring your utmost satisfaction. We don’t just offer services; we deliver bespoke solutions wherever you want to release workload, supporting end-users sustainably throughout their digital transformation journey with passion and enthusiasm. Sounds interesting? It truly is!

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More than 40 specialists

Business & Project Managers, International Event Specialists
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+15 years of experience

We know how to make your project a success
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+15 languages

German, English, French, Spanish, Tamil and many more
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24 / 5 Service

Live Event Support, Hotline, Email, Ticketing System and much more

Our dedication to Microsoft Technology and the Microsoft AI Cloud Partner Program

Throughout our long-term engagement as a Microsoft supplier, we supported the roll-out of dozens partner facing programs, initiated many support desks for Microsoft partners, worked on several Go-To-Market campaigns and organized thousands of partner events. Over 150 successful projects across 20 countries showcase our expertise in strengthening the partner ecosystem. We’ve empowered partners worldwide, building collaborations for mutual growth.

What our successful clients say

Christina Sailer – Public Sector Marketing Lead, Microsoft Deutschland

“The LM IT Services team helped me organize and execute a virtual theme week around the Hospital Futures Act in 2022. The challenge of the event was that we implemented the event with a large# number of partners, as the topics of the event were very specific and small-scale. LM IT Services supported me with organizational talent, new ideas and a lot of commitment. Thus, we were able to set up a very successful virtual event within only six weeks. Exactly what the target group needed at the time.”

Mersad Bedak - Digital Solution Specialist, Microsoft Ireland

“Big kudos to the LMIT team for their support at our hybrid partner event in Dublin! The challenge of the event was the number of hybrid meetings we had to organize in parallel. Due to the high number of partners and attendees participating, we had to ensure that every attendee got the opportunity to speak with every partner! This resulted in a very complex matrix of meetings to organize, which we could not have managed without the LMIT team! The complexity was taken out and the participants got a clear overview! Huge thanks for that!”

Carolin Schrimpf – Viva Go-To-Market Manager, Microsoft Deutschland

“The goal was to create more readiness among our 2500+ active partners in the Surface Commercial Business. To do this, we enlisted the help of the LMIT team with Kim Kordsmeyer as lead. LMIT worked with us to create a permanent training series – the Surface Knowledge Hub. LMIT organized the invitation management, set up and adjusted registration pages at short notice, technical support during the trainings, sending out info material after the events, and much more. As a result, we have been able to train more than 500 partners per year. The cooperation has always worked extremely well. Kim and her team were always available, even at very short notice, and quickly implemented change requests. The support, both for the organization and technical support, has always worked flawlessly.

I would work with LMIT again at any time. Thank you for a trusting and successful collaboration.”

Any questions?

Still haven’t found the answers to your questions? Feel free to reach out to us directly via mail or any other channel. We would be delighted to give you more insights into our GESS support portfolio to talk about a potential collaboration.

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Antje Henneke

   

Your point of contact for all questions around our know-how, extensive network and services within the Global Event and Support Solutions